Returns & Exchanges

At JORO, we want you to love every piece in your home, which is why we offer a 30-day return window for all unused furniture and decor items. If a piece doesn't fit your space perfectly, our team is here to help you find a better match or process a full refund.

1

Initiate Your Request

Log into your JORO account and navigate to the order history section to select the items you wish to return and receive a return authorization number.

2

Pack with Care

Place the items in their original packaging, ensuring all protective inserts and hardware are included to prevent damage during transit.

3

Ship It Back

Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location or schedule a home pickup for larger furniture items.

4

Receive Your Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing