Frequently Asked Questions

Everything you need to know about your JORO home experience.

What is the standard shipping timeframe for furniture?

Most of our home decor items ship within 3-5 business days, while larger furniture pieces typically arrive within 10-14 business days via our specialized white-glove delivery service.

Do you offer a warranty on JORO products?

Yes, all JORO furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.

What is your return policy for home goods?

We offer a 30-day return window for most items. Products must be in their original packaging and unassembled to qualify for a full refund.

Are the materials used in your products sustainable?

At JORO, we prioritize sustainability by sourcing FSC-certified wood and OEKO-TEX certified textiles to ensure our products are safe for your home and the environment.

Can I request fabric swatches before purchasing a sofa?

Absolutely! You can order up to five complimentary fabric swatches through our 'Swatch Request' page to help you choose the perfect texture and color for your space.

How can I track the status of my order?

Once your order ships, you will receive an email with a tracking link. You can also monitor your delivery status directly through your JORO account dashboard.